Our promise to you...
Celebrating our 26th successful year in business, we are proud to have built a strong reputation based upon unbeatable customer service and quality workmanship, all at a competitive price. But we don’t let our reputation make us complacent – we know it takes years to build a reputation and minutes to lose it!
With this in mind we want you to have the confidence and peace of mind that we will always deliver on what we promise. This commitment combined with our professional, yet personal and friendly approach has meant that the majority of our work is generated by word of mouth. But don’t take our word for it, click here to see what our customers have to say about us.
What can you expect when you choose Abbott-Wade?
Choose Abbott-Wade and you will enjoy a professional yet friendly service to go with a quality installation. A close knit team of highly skilled craftsmen, we operate as a family-run business, sharing the same set of high standards and values. Customers appreciate the personal touch we offer along with our practical and down to earth approach that is often lost when dealing with a larger organisation.
It’s also easy and stress-free to deal with us. We keep you informed of progress every step of the way and are always available at the other end of the phone should you have any questions.
Free, no obligation, home visit and design consultation
Upon contacting us we’ll make an appointment for a home visit at your convenience. Our surveyor will then come and see you to discuss your requirements and show you samples of the materials we use along with a portfolio of completed jobs to help you select the right staircase for your home.
The average home visit doesn’t last long, but we are of course happy to stay as long as required to ensure we leave you with all the answers and information you need.
We firmly believe that our products and workmanship speak for themselves, so rest assured there will be no hard sell.
The whole process – From start to finish
Whether you’ve been recommended by a friend, found us online, seen our advertisement or even flagged down a member of our team on the road, our aim it to make the whole process as easy and stress free as we can for you.
Your free, no obligation design consultation
Once you’ve been in touch a member of our design team will give you a call and arrange a free, no obligation design consultation with you. Using samples, photographs and Abbott-Wade expertise, they will guide you through the different materials and styles we use to design the best staircase from your specifications and will usually be able to provide you with a price while at site.
Once you’ve placed your order with our design team, an installation date can be arranged and a surveyor will arrange to visit and take the final measurements and answer any other questions you may have thought of prior to installation. This visit usually only lasts around forty minutes.
Finally, our installations team will visit to complete the installation working under a canopy outside the property to complete any messier cutting. If you’ve ordered a new flight, the old staircase will be removed and taken away for recycling and the new stairs installed. If we’re renovating your stairs we’ll remove and replace your existing newel posts and balustrading and complete any other work you may have specified such as cladding over the stringers or treads. What’s more, as all your new stair parts are installed prefinished, there’s no need for a return visit by decorators or French polishers.
Once the installation is complete, you will receive you Abbott-Wade Guarantee with your acknowledgement of payment so all you need to do is enjoy for new staircase.
Yes, tidy tradesmen do exist!
It’s the small things that make the biggest difference. So whilst it may sound trivial to shout about being clean and tidy, our customers continue to tell us how important it is. That’s why we’ve introduced our ‘Tidy Tradesman Guarantee’!
To ensure we leave your home spotlessly clean upon completion all our fitting teams are fully prepared with dust sheets, cleaning materials and a vacuum cleaner. We treat your home as we would our own, so you won’t find a trail of muddy footprints or wood shavings on the floor after we’ve left. Not only are they guaranteed to give Kim & Aggie a run for their money but we are sure you’ll also find them professional, polite and courteous at all times.